DELIVERY AND RETURNS
Please make sure you read our terms and conditions of the sale before purchasing. Any purchase is deemed in acceptance of these terms.
- Bespoke Product: A personalised Product which is made specifically for a Customer.
- Company: Means Savvy's Yard.
- Customer: Means the party receiving Product or Service from the Company.
- Product: Means Products sold by Company to Customer, which can be Bespoke Product or Standard Product
- Standard Product: Means a Product which is not made specifically for a Customer.
Delivery And Returns
For orders received for Standard Product, which is in stock, dispatch will be made within 2 Business Days via courier service. Delivery normally takes 3-5 days.
Bespoke Products are Made to Order, which under normal circumstances should be completed with 30 days. If you have a special request, for a rush order, please contact us to discuss your requirements and wherever possible we will accommodate your request. Bespoke Product orders will be fully insured and sent via courier, but will require a signature upon delivery. The Customer is responsible for checking the Product upon delivery, as the Company cannot accept responsibility, nor will refund, if the goods have been signed for and are found to be damaged.
The Risk for the Product passes to the Customer at the time of delivery.
We're confident you'll love what we do, for Standard Products the Company offer a money back guarantee which will cover 100% of the initial order including delivery, however the return's delivery cost will not be covered by the Company and shall be paid for by the Customer. A refund will be given once the Product or Products has be received in good condition in the original packaging. The Company must be notified via email within 14 days of receipt of goods should the Customer with to return.
The Company reserves the right to refuse or cancel a Customers order at its sole discretion for whatever reason.
For bespoke products you may only cancel your order without charge if, the Bespoke Products has not yet been started or personalised. In such a case the Company may apply a charge.